Coronavirus Updates

UPDATE 11-01-22

We are sorry but we have had to make the decision to close the shop for the time being due to unexpected staff shortages. Our emails, phone lines, online and phone ordering will be unaffected during this time. We will be offering shop collections, but please do contact us prior to collection so we can have your goods ready. We apologize for any inconvenience this may cause. The shop will reopen in due course. We will make another announcement once we are back open again. Thank you for your understanding and support. 

UPDATE 15-10-21

We are happy to announce that we are now open to the public. We are still asking that customers wear masks whilst indoors and a maximum of 2 people per household. If you are coming for anything in particular, then please contact us first so we can make sure we have stock here as we hold a lot of stock at a holding warehouse. 

UPDATE 12-04-21

As restrictions are now starting to ease, we are now offering our collection service again. The showroom will remain closed as we are still not covid ready to fully open. Due to this, we can't allow anyone into the shop so collections will have to be done at the doorstep. Please remember to give us notice that you will be visiting so we can have your order ready.

Thanks again for your continued support.

UPDATE 09-01-21

Due to the new COVID-19 restrictions our shop is still closed to the public. To protect our staff and customers we are no longer offering a shop collection service. All website and phone orders are being processed as normal. If you wish to get in touch with us our phone lines are still open, and emails are still being monitored as normal. 

We will announce any further updates here. 

Thank you for your understanding.

Rother Valley Optics

UPDATE 24/03/20

Due to the recent announcements by our government our showroom is now closed to the general public. We will continue to process online orders and telephone enquiries. If this changes we will post another update. 

Our couriers are operating a no sign policy at the moment to reduce contact. If you do not feel comfortable opening your door to a courier driver then they will leave it on you doorstep and confirm your name. Your are not required to sign for the parcel until further notice.  

If you have any questions about your order please get in touch and we will be happy to answer any questions. 

Rother Valley Optics want to reassure you that our shop and internet service is fully functional at this time. We have very high stock levels on most items. We are monitoring the Coronavirus (COVID-19) very seriously and we are following all guidance that is outlined by the Public Health England and UK Government to help prevent the spread of any infection.

Rother Valley Optics have stringent cleanliness policies in place for all staff and visitors. This includes sanitiser dispensers in 3 locations so staff and visitors can access these easily as well as keeping a safe distance from each other. Public Health England have advised that people receiving parcels are not at risk of contracting the Coronavirus (COVID-19). Be assured that your items will have been packed by sanitised hands. We are also getting private infection control advice to make sure we are up to date with any new procedures that needs to be implemented.