Terms & Conditions

We may change these terms & conditions from time to time without notice to you. Changes will apply to any subsequent orders received.

As of Monday 3rd August 2020 we have updated our policy on orders with outstanding items. We are no longer holding onto payments, so you will receive a full refund for any items on back-order. Any orders placed after this time, that are out of stock for a substantial amount of time, will be cancelled and refunded in full. You will be notified by email if your order is affected. 

DELIVERY

Delivery can be made to addresses worldwide. Please note however that some products may not be available for direct shipment to countries where officially appointed dealers already exist. Please call for further information. We will not deliver to PO Boxes. All goods must be signed for by an adult aged 18 years or over on delivery. If you are resident outside the European Union you may be liable to pay local taxes and import duties upon receipt of your goods. You are solely responsible for the payment of any levies imposed upon you in your own country of residence. Rother Valley Optics cannot be held liable for these additional charges. Orders from customers outside of the UK, from the Highlands, off islands and N. Ireland may be subject to additional delivery charges. You will be contacted with additional information on these charges.

We do NOT ship telescopes, mounts or electronics overseas. This includes Northern Ireland and Republic of Ireland. This is mainly due to the fragility of the telescopes and any issues regarding returns. 

Please note that Rother Valley Optics Ltd cannot be held responsible for any foreign exchange rates when providing refunds. As stated in numerous locations on our website, any international customers must contact us prior to ordering, for information regarding postage and stock availability.

Any damaged goods MUST be reported to Rother Valley Optics within 3 working days otherwise no refund or replacement can be given. This is the timescale that our couriers give to us to claim. 

STOCK

As stock levels fluctuate massively, we do advise you to check stock on items prior to ordering. There is a note on each item, plus again on the checkout page. By doing this, you can ensure we have the item in stock and the delivery times will be accurate that you are provided on the basket page. If you do not check stock with us, we cannot guarantee that the stock will be available for your order. Please do check stock BEFORE you order to ensure a smooth ordering and delivery process. 

PAYMENT & REFUNDS

We accept most credit cards including Switch payment cards for on line payment. Please note we no longer accept cheques as a form of payment. Goods in stock are dispatched immediately after payment is taken. We advise you to check stock before ordering and paying for the item. We accept deposits to secure telescopes, binoculars and spotters not in stock, but payment in full must be received within 10 working days of notification of their arrival (unless agreed otherwise at time of placing deposit). Official orders from recognised and approved institutions are accepted. We will confirm the price of goods and carriage (If Applicable) at the time of your order together with your order (Id) number, and the total price of your order including VAT. If the order is received by 1 pm, and the goods are in stock, we will do our best to dispatch the same day by courier for next working day delivery. If there is a delay in our dispatch of your order, we will advise you accordingly. In the event that delivery to you would be greater than 10 days, we will also advise you of this, and ask if you wished to proceed with the order. The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund within 10 working days. For international credit/debit card payment refunds we are not liable for any reduction in payment caused by exchange rates, please check stock before making your purchase as we cannot account for exchange rate differences in the event of a refund.

All returns, either warranty or non warranty must be returned in the original packaging to ensure safe transport. If the original packaging isn't available for whatever reason, then the product must be very securely packaged. If the product arrives back with us and it's suffered damage due to insufficient packaging, this will invalidate the warranty on the product and the product will be returned to you.

PRIVACY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).We collect information about you for 2 reasons: first, to process your order and secondly, provide you with the best possible service. Information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent.

GENERAL TERMS

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 3 day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. We do not guarantee that this website will be compatible with your PC, and we accept no liability for any corruption or loss of data held on your PC or any liability for any other loss or damage of any kind caused to your PC resulting from use of this website

OUR RETURNS POLICY

We offer a 30 day money back guarantee on new and second hand goods to Purchasers, who buy via the internet, mail order or other ‘distant' method, and not in our showroom, have the right to cancel your contract (order) with us. Unless the law permits otherwise, you have a right to cancel your order in the following circumstances: In the case of goods, you can cancel from the date of the contract and up to 30 working days, starting from the day after you receive the goods. In the case of services, you can cancel up to 7 working days from the day after the conclusion of the contract. You must inform us in writing of your decision to cancel, by e-mail or First Class mail, to our address. You must obtain a returns form from us by email, that MUST be included in the return. Failing to include the form will delay your return being processed. Please make sure not to write on the products packaging directly. If you do write on the packaging a deduction on the refund will be made. Please use a label or paper that sticks onto the packaging. The product must be complete and in new condition. It must not have been used or installed. It must be returned in the original packaging. Sealed filters and other sealed accessories can only be returned if the seal has not been broken. If we find that items have been used we will then deduct at cost for reselling that item on. When items have been sent at post cost by us, then this will also be reclaimed. Your responsibility is to return the goods in their original condition; carriage paid by you, with all the packing materials, boxes etc. to our address. We will refund your purchase price in full for goods received in the above condition within 30 days of your notification to cancel. If faults occur during the warranty period. For new goods this is 2 years from the date of purchase (excluding batteries)* We will either repair or replace at our discretion. Goods may be returned at anytime when out of warranty, carriage paid, for repair at a cost to be agreed before repair work starts. *We offer 12 month warranty on all new batteries. 

Returns Process:

Firstly, you must obtain a returns form from us and then return it using a reliable service.
You must not write or mark on any outer boxes.
You must pack the item securely for transport.
You must pack larger items within another shipping box.
There must be the RVO returns form filled out and included inside the box.

Failure to do the above points, could mean a reduction in the refund given.

Warranties:

For all warranty enquiries, please email us on warranties@rothervalleyoptics.co.uk with the below details so we can process your return as efficiently as possible.

Details to include:
Name
Address
Phone Number
RVO Order Number
Description of Fault

Battery Warranty:

We offer 12 month warranty on all new batteries sold. 

OVERSEAS RETURNS

For any overseas returns, the customer is eligible for postage costs to us and back to them also. This also includes any over water location including Northern Ireland, Ireland, Channel Islands and Scottish Islands. 

For international credit/debit card payment refunds we are not liable for any reduction in payment caused by exchange rates, please check stock before making your purchase as we cannot account for exchange rate differences in the event of a refund.